Privacy Policy

Last updated: 29/09/26

[CONTROLLER LEGAL NAME] ("we", "us", "our") is the data controller for personal information collected through kirklevingtonhallselfbuildplots.co.uk. We are registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS]. We are registered with the Information Commissioner's Office under reference [ICO REGISTRATION NUMBER].

This policy explains what we collect, why, how long we keep it and what rights you have. If anything here is unclear, contact us at enquiries@kirklevingtonhallselfbuildplots.co.uk.

What we collect and why

When you register your interest

Our enquiry form asks for your name, email address, telephone number, residential address and the plot you are interested in. We use this to send you the information pack and to have a member of the sales team contact you about your enquiry.

Legal basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries about the development.

When you book an event appointment

Our booking form asks for your name, email address, telephone number, the plot you are interested in and, optionally, the purpose of your visit. We use this to reserve your appointment, to send you a confirmation and calendar invitation, and to let the sales team know who they are meeting.

Your appointment details are also sent to our sales inbox and to the adviser assigned to you.

Legal basis: taking steps at your request before entering into a contract.

When you join the waiting list

If every appointment for a day has been taken, the booking page offers a waiting list. It asks for your name, email address, telephone number, where you heard about us and, optionally, a preferred time, a plot of interest and any notes. We use this to contact you if a place becomes available through a cancellation, and to book you in if you agree.

Joining the waiting list is not a booking. We will only book you in once we have spoken to you.

Legal basis: taking steps at your request before entering into a contract.

Marketing

If you tick the marketing box, we may contact you about Kirklevington Hall and about future developments, events and property opportunities. Ticking that box is optional and is never required to book an appointment or make an enquiry.

You can withdraw consent at any time, using the unsubscribe link in any marketing email or by contacting us. Withdrawing consent does not affect anything sent before you withdrew it.

Legal basis: your consent.

Website security

Our booking system records the IP address of anyone submitting a booking or signing in to the staff area, so that we can limit automated abuse. These records are held very briefly and are not used to identify individual visitors.

Legal basis: our legitimate interest in keeping the site secure and available.

Advertising and analytics

With your consent, we use the Meta Pixel to measure how our advertising performs and to show relevant advertising on Facebook and Instagram. This places cookies on your device and shares information about your visit with Meta Platforms Ireland Limited, including your IP address, the pages you viewed and whether you completed a booking. We do not send Meta your name, email address or telephone number.

Nothing is sent to Meta unless you accept advertising cookies. See our Cookie Policy for detail, including how to change your mind.

Legal basis: your consent.

Who we share it with

We do not sell your personal information. We share it only with the following, and only so far as they need it to provide their service to us.

Where a provider is outside the United Kingdom, that transfer is made under the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision, as applicable.

We may also disclose information where we are required to by law.

How long we keep it

If you become a purchaser, we will keep records for as long as necessary for the transaction and for any period required by law afterwards.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information, where there is no good reason for us to

keep it

• object to us using your information, or ask us to restrict how we use it
• ask us to transfer your information to another organisation
• withdraw consent at any time, where we rely on consent
• complain to the Information Commissioner's Office

To exercise any of these, email enquiries@kirklevingtonhallselfbuildplots.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. We would ask that you raise it with us first so we have the chance to put it right.

Keeping your information secure

The website is served over an encrypted connection. Booking records are held on servers in the United Kingdom and are not publicly accessible. The sales team area is protected by individual accounts and passwords, with sign ins limited to prevent guessing. Access to booking records is restricted to the sales team and to the marketing agency acting on our behalf.

Children

The site is not directed at children and we do not knowingly collect information about anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Where changes are significant we will say so on the website.

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